Trip Tiger will help you get compensation for delays, cancellations, luggage issues, and more.
As your advocate, Trip Tiger will take the following steps
The Trip Tiger Process
Describe the issue you faced with the airline using Trip Tiger’s secure website.
We will need your contact information, your flight information, and a description of the service issue or issues you faced (delayed flight, lost or delayed baggage, cancelled flight, denied boarding, cabin downgrade, or other service issue).
Give us as much detail as you can.
The more detail you can provide (frequent flyer info, baggage claim number, airline employee name, etc.) and the more thoroughly you can document the costs that you incurred because of the service issue, the better.
Hire Trip Tiger to be your advocate.
For $30, Trip Tiger will review your case and advise you on what the most likely outcome will be. We will then submit your issue to the right customer service group at the airline and handle it from inception to resolution with a 100% money-back satisfaction guarantee.*
More Details
Compensation Goes Directly to You
If the airline has agreed to compensation in the form of refunds, miles, credits, or vouchers, the compensation will be paid directly to you. If you do not get the promised compensation from the airline, contact your Trip Tiger rep, and he or she will follow up to assure that you get what the airline has promised.
Please keep in mind that not all situations will result in compensation from the airline, so Trip Tiger cannot guarantee that you will receive compensation of any kind. However, we still feel that it is important that airlines know when they have not lived up to their customer’s expectation, that way they can improve their service and get it right the next time.
* The Trip Tiger Service Guarantee
“If the resolution reached with the airline on your behalf is in not consistent with Trip Tiger’s initial assessment, we would be happy to provide a full refund.”
Additional Optional Services
Consider making a complaint to the Department of Transportation (DOT) regarding the issue or issues with the airline. During the checkout process, you will have the option of having your Trip Tiger rep also file a complaint with the DOT on your behalf. Read more about the benefits of doing so on the Trip Tiger blog. This optional service is only $10.
